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Invoice Payment Terms and Conditions

1. Payment Terms

  • Advance bookings must be paid before(24 hours) the scheduled pickup time.
  • Straight (immediate) bookings must be paid within the agreed payment timeframe (e.g., same day or within 24 hours).
  • Accepted payment methods include bank transfer, credit/debit card, EFT, or Cabcharge.
  • Late payments may incur extra charges of 1.5% or a flat late fee.

2. Cancellation and Refund Policy

  • If a booking is cancelled at least [48 hours] prior to the scheduled pickup time, the full amount will be refunded or credited to your account.
  • Cancellations made less than [3 hours / 24 hours] before pickup may incur an administration fee or partial refund, depending on the circumstances.
  • No-show bookings (passenger not present without prior notice) are non-refundable and will be invoiced in full.

3. Credit & Refund Application

  • Refunds or credits (if applicable) will be processed within 5–7 business days.
  • If already paid, a credit note can be issued for future use or refunded upon request.

4. Disputes

  • Any invoice or payment disputes must be submitted in writing to within 7 days of the invoice date.
  • Disputes raised after this period may not be accepted.
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